We take your privacy seriously and are committed to safeguarding your personal information at GAF Property LLC (which term includes all subsidiaries of GAF Property LLC), referred to as (“Company”, “we” or “us” or “GAF”). We value you as our customer, respect your privacy, and are committed to protecting it through our compliance with this policy.
This policy describes the sources of your personal information that we may collect from you or that you may provide to us, our purposes for collecting and processing your information, and our practices for collecting, using, maintaining, retaining, protecting, and disclosing that information.
If you have any questions or concerns about this privacy policy or your personal information, please contact us using the details provided in the section “How do you contact us?”.
The sources of your personal data collected (collectively referred to as “Platforms” in this policy) may include, without limitation, the following:
GAF websites: These are websites we created for you that are operated by us. They include websites operated by GAF under our own domains and web addresses (URLs) and our own micro-sites that are part of third-party social media networks such as Facebook, Twitter, or Instagram.
Emails, text messaging services, and other electronic messages: These are the electronic text-based interactions between you and GAF.
GAF mobile applications: These are smartphone applications created for you and operated by GAF or one of our partners.
GAF customer service: Any communication between you and our customer service centre (e.g. phone, chatbot, email, WhatsApp, etc.).
Online / Offline registration forms: These include printed or digital registrations, surveys, or questionnaires GAF collects via registration forms, contests, events, and various promotions when you participate in one of our events or visit our promotional stands in malls to enquire about our properties.
Contact Us Form: These include feedback or complaints you submit in the “Contact Us” section of the website.
Advertising: You might interact with one of our or our partners’ advertisements on our websites and apps, and we might receive and collect this information.
Career Portal: This includes recruitment portals across GAF.
Data we create: GAF may also create data about you when you avail our services.
Data from other sources: These include social media networks, market research agencies, GAF third-party sales agents, registered brokers, GAF promotional partners (such as banks and UAE government entities), public sources, and data received when we acquire other companies.
GAF Public Wi-Fi: Any usage of the GAF public Wi-Fi network at our registered offices.
This policy does not apply to information collected:
The type of personal information we collect on or through our platforms, why we collect it, and how we use the personal information are explained below.
We use your personal data to respond to your queries or expressions of interest and to help you find the right property that suits your needs. We may receive your personal data when you contact us via our website, social media pages, calls, WhatsApp, events, sales offices, or through third-party agents.
We collect personal information such as name, email address, phone number, nationality, and details of your enquiry pursuant to our legitimate business interests. When you call our customer service centre, we may also record communications, including call recordings, to monitor and improve service quality.
Once you decide to proceed with a property purchase, we collect personal data such as name, passport, visa details, address, national ID, and contact details to finalize contractual arrangements, registrations, handover, and payments. We may also conduct security clearance checks to comply with local laws and prevent fraud.
We collect personal information such as name, email ID, transaction details, and feedback or complaints submitted through surveys or customer service interactions. This information is used to address concerns and improve services.
We may combine information collected about you to understand your preferences and provide tailored communications, including events, offers, promotions, and relevant advertising content. You may opt out at any time.
We track email interactions such as opens, clicks, and downloads to assess interest and tailor marketing content, in pursuit of our legitimate business interests.
We may use personal information to tailor advertisements and work with third-party partners who may use cookies or similar technologies. You may opt out as described below.
We process personal information to provide services such as Move-In requests, NOC requests, payments, amenity bookings, and home services in accordance with contractual obligations.
Under GAF Community Management, we collect and process personal data of residents to facilitate permits, maintenance, safety, and community services.
We collect personal information such as name, email, contact number, designation, and company details to establish and maintain professional relationships.
We collect personal information to perform tenancy contracts and facilitate security clearances where required.
We collect information required to comply with contractual and legal obligations related to investments or shareholding.
We may process personal information to comply with licensing, health and safety, and legal obligations.
We process personal information to secure payments, prevent fraud, send reminders, and comply with regulatory requirements.
We retain limited information to ensure compliance with your communication preferences.
We may process health-related information in case of accidents or emergencies within our properties.
We may automatically collect statistical data such as device information, browsing activity, IP addresses, cookies, and usage patterns to improve our services.
We may receive personal information from third parties, referrals, or agents, subject to consent.
We may share personal information with GAF group companies, service providers, business partners, regulators, law enforcement agencies, or successors, in compliance with applicable laws and safeguards.
We retain personal information only as long as necessary for the purposes outlined or as required by law, after which it is securely disposed of.
We use industry-standard security measures, including encryption, firewalls, and access controls. However, no internet transmission is completely secure.
You may have rights including access, rectification, restriction, erasure, objection, data portability, withdrawal of consent, and the right to lodge complaints.
This policy may change from time to time. Continued use of our platforms constitutes acceptance.
Email us at: info@gafproperty.ae
Call us at: +971 2 557 4037
Send us mail at: GAF Property LLC, Al Bustan Offices, Floor 8, Abu Dhabi, United Arab Emirates